Shipping Time                                           How to Order
Shipping Rates                                          Finding the Correct Size
Availability                                                Contact Info
Return Policy                                             About Tangoleva



SHIPPING TIME      Within the U.S. :

          Orders are usually shipped by Tangoleva within 1-2 business days after they are placed. We can tell you the exact date when you place your order. You will receive an email notification with a tracking number when your order is sent out.

          Standard delivery: is by USPS Priority Mail and is very good about arriving within 2-4 days depending on which state your package is going to.

          2nd day delivery: We use Federal Express. Your order will arrive the second day after the order is shipped. Please call or email for exact charges.

          Overnight delivery: We use Federal Express. Your order will arrive the next business day after the order is shipped. Please call or email for exact charges. For shipments sent out on a Friday, normal overnight delivery is on Monday. Saturday delivery is available in some areas for an extra charge - please contact us regarding this service.

        International:
          Orders are usually shipped by Tangoleva within 1-2 business days after they are placed. We can tell you the exact date when you place your order. You will receive an email notification when your order is sent out.

          Standard Delivery: is by USPS Priority Mail International and will arrive in approximately 6-10 days. The shipping costs are dependent on the weight of the package and the country of delivery. We can give you an estimate once we know what your order is. Packages may be subject to customs taxes/duties and will be paid by the customer.

          ** Sometimes packages are not delivered to the destination address and are left at the Main Postal Office to be picked up by customers, either for verification of delivery, security regulations or to pay customs taxes/duties.

          ** If more than 2 weeks has passed since placing an order that has yet to arrive, please check with your local Main Post office as it is possible your package is waiting to be picked up.

          Expedited Delivery: is available - please contact us regarding this service.

SHIPPING RATES      Within the U.S. :
          Merchandise Total Shipping & Handling
            Standard (2-4 days)
          0-$25.00 $6.95
          $25.01-$45.00 $8.95
          $45.01-$75.00 $10.95
          $75.01-$95.00 $12.95
          $95.01-$135.00 $14.95
          $135.01-$175.00 $16.95
          $175.01-$250.00 $18.95
          $250.01-$380.00 $20.95
          $380.00+ 5% of Merchandise Total
          Expedited Delivery Please call or email for exact charges.
          Overnight *next business morning starts at approx. $50
          Overnight *next business afternoon starts at approx. $45
          Overnight *next day Saturday please call or email
          2-Day starts at approx. $20

        International:
          Shipping costs and delivery times vary according to country and delivery option. Please email us at info@tangoleva.com to receive delivery information and pricing for your country.

AVAILABILITY
          The Tangoleva Premier Collection (those pieces whose item numbers begin with a "TL") we design and produce locally. These pieces are almost always in stock and readily available.
          In our Retail Collection, we have limited stock on some items. If you are interested in a particular item, please call or email and we can tell you if it is available. Made in the USA.
          Sale items go fast. There is usually very limited stock, sometimes only one or two pieces are available. If a sale item interests you, please call to inquire right away.
RETURN POLICY
          If you are not completely satisfied with your Tangoleva purchase, please return item(s) within 15 days of the receipt date for an exchange or full refund less shipping charges. Returns must be delivered to us within 15 days of the date you received the item(s). [Ex: If you received your order on the 1st of the month, it would need to be delivered back on our end by the 15th.]
          Returns delivered after 15 days and up to 90 days will be issued a store credit for the value of the merchandise. We cannot accept returns made more than 90 days after the original order date. Store credits expire after one year.

          Purchases made in person at our studio can be returned or exchanged with 5 days of purchase.

          Purchases made in person at festivals or workshops are exchange only within 15 days of purchase. No refunds will be made.

          Place item(s) in a secure package, making sure it is insured, prepaid and has a tracking or delivery confirmation number. Customer is responsible for return shipping fee. Merchandise must not be visibly worn, washed or damaged. A refund for the value of the merchandise will be processed when returned items are received.

          Mail returns/exchanges to :
          Tangoleva
          451 Nazario St.
          Santa Fe, NM 87501 USA
HOW TO ORDER
          At Tangoleva we offer personalized customer service by phone or email. We do not have electronic ordering from our website. In this way, we give our customers the opportunity to discuss sizing, fabrics, styling and fit before ordering. All sales and notes regarding sizing and fit are stored in a personal customer file which helps us to help you enhance your wardrobe without a lot of unecessary returns.

          Our ORDER FORM will tell you what information we need from you to process your order.

          1. BY PHONE - Call 1-877-92-TANGO (877-928-2646). If you get our voice mail you may leave a detailed message or ask to receive a call back. Your call will be returned the same day if your message is left before 4:30 p.m. (mountain time).

          2. BY E-MAIL - Send us an email at INFO@TANGOLEVA.COM including all of the information requested in the ORDER FORM. Or, complete and attach the Order Form to your email.

          3. BY FAX - Print and complete the ORDER FORM and fax to 505-438-1170.

          4. BY MAIL - Print and complete the ORDER FORM and mail to 451 Nazario St.    Santa Fe, NM 87501 USA .

          Payment can be made with Visa, MC, AmEx, Discover or PayPal.

          We'll be happy to help you with any questions you may have regarding a specific item.
          *** It is very helpful for sizing advice if you can provide us with your measurements. ***
FINDING THE CORRECT SIZE
          At Tangoleva, our goal is to send the right size the first time. We encourage customers to email or call us with the Style Numbers that they are interested in and their measurements. Due to our use of mostly stretch fabrics, the fitting range is quite wide. If you fall between sizes, let us know if you prefer your clothing to fit snugly or loosely. Waist lengths usually fit both Petites and Regulars equally well, because of our cuts and stretch fabrics.
          Please call toll free 877-92-TANGO (877-928-2646) and our customer service representatives will be happy to guide you in finding the right size and answer any other questions you may have about our clothing.

          Please click here for a Size Chart for the Tangoleva Premier Collection - those pieces whose item numbers begin with the letters "TL".
ABOUT TANGOLEVA
          Tangoleva began as a quest for presenting not only the perfect tango dresses, but the perfect fashion, both classic and trendy, that could be worn for tango dancing. Have you ever found it difficult trying to get dressed for dinner in a restaurant and a milonga? The slit in that skirt being a little too high for the restaurant part of the evening? Tangoleva's original concept was based on finding great fashion that works well for Salsa, Tango and Ballroom dancing; that can be worn on the street, at the office, to evening events, as well as classes and milongas. Fashion you can dance in and wear for all your other activities. Following are descriptions of our two lines.

          TANGOLEVA RETAIL Our retail collection consists of reasonably priced dresses, skirts, tops, pants, cover-ups and accessories, which we buy in the market from a variety of manufacturers, all made in the USA. The fabrics are mostly stretch fabrics, comfortable, allowing freedom of movement, easy care and wrinkle free. Sizing of the garments can vary greatly, depending on the manufacturer, so we encourage customers to call or email us with their measurements: Bust, Waist and Hip (approximately 7" or 18cm below the waist). We carry a limited amount of stock on most of these items. Styles go fast and sizes are limited. Please email or call and one of our staff can guide you on the styles that run small or large, etc.

          TANGOLEVA PRIVATE LABEL Not everything wonderful for tango can be found in the market, so we have developed our own line, designed and produced by Tangoleva. Especially designed for dancing, our clothing uses primarily stretch fabrics, focusing on movement, slits in the right places, interesting back details and hem treatments. All of our Tangoleva Private Label pieces are made locally in Santa Fe, New Mexico. These pieces are designated on the item number by the letters " TL".

 

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